Last updated: January 2024
Look, we get it - privacy policies can be a real snooze-fest. But here at Frosthali Onquinth Architects, we're straight-shooters when it comes to how we handle your info. We've worked in communities across the Arctic and northern regions where trust matters, and we bring that same respect to how we deal with your data.
When you reach out to us - whether it's through our contact form, email, or good old-fashioned phone call - we'll collect some basic stuff. Think name, email address, phone number, and whatever details you share about your project. If you're looking at building something up in Nunavut or dealing with permafrost issues, we'll probably ask about your site location and project scope too.
We also grab some technical data when you visit our site - IP addresses, browser type, that kind of thing. It's pretty standard stuff that helps us figure out if our website's working properly and not freezing up like a poorly-insulated building in February.
Here's the deal - we're not selling your info to random companies or spamming you with unrelated junk. We use what you give us to:
We're based in Vancouver, BC, and your information's stored on secure servers in Canada. We take digital security as seriously as we take snow load calculations - which is to say, very seriously. We use industry-standard encryption and security measures to keep your data safe from unauthorized access.
We'll hang onto your information for as long as it's needed to provide services or comply with legal requirements. For active projects, that's obvious. For general inquiries, we typically keep records for about 7 years, which aligns with architectural practice standards in Canada.
We use a few third-party tools to keep things running smoothly - email hosting, website analytics, project management software. These companies might have access to some of your info, but they're bound by their own privacy policies and we make sure they're legit before we work with them.
We don't share your personal information with marketing firms or data brokers. If we need to share info with consultants or engineers on your project (like structural engineers for snow load analysis), we'll let you know first.
You've got rights when it comes to your personal data, and we respect that. Here's what you can do:
Ask us what info we've got on you and we'll send you a copy.
If something's wrong or outdated, just let us know and we'll fix it.
Want us to delete your data? We can do that, unless we're legally required to keep it.
Don't want marketing emails? No problem - there's an unsubscribe link in every message.
Yeah, we use cookies - not the chocolate chip kind, unfortunately. These are small files that help our website remember your preferences and understand how people use the site. Most are pretty harmless and help improve your experience.
You can adjust your browser settings to refuse cookies if you want, though some parts of the site might not work as smoothly. We're not tracking you across the internet or anything creepy like that - we're architects, not surveillance experts.
Our services are geared toward adults dealing with real construction projects and architectural needs. We don't knowingly collect information from anyone under 13. If you're a parent and think your kid's somehow given us their info, reach out and we'll delete it pronto.
We work with clients across the Arctic regions and sometimes internationally. If you're outside Canada, be aware that your information will be transferred to and processed in Canada, where our office is located. Canadian privacy laws are pretty solid, but they might differ from your home country's regulations.
Sometimes we'll need to update this privacy policy - maybe there's new regulations, or we've changed how we handle data, or we've added new services. When we make significant changes, we'll update the date at the top and let you know through our website or email.
We'd suggest checking back here once in a while, especially if you're a regular client or subscriber.
Look, if you've got questions or concerns about how we handle your privacy, don't hesitate to reach out. We'd rather you ask than worry about it. We're pretty straightforward folks who've spent years building trust with communities across the North.
Email: info@frosthalionquinth.info
Phone: (604) 555-0847
Mail: 1247 Pacific Boulevard, Suite 320, Vancouver, BC V6Z 2R6
We comply with Canadian privacy laws, including PIPEDA (Personal Information Protection and Electronic Documents Act) and applicable provincial privacy legislation in British Columbia. As a professional architectural firm, we also adhere to the standards set by the Architectural Institute of British Columbia and other relevant professional bodies.
If there's ever a legal requirement to disclose your information - like a court order or government investigation - we'll comply with the law. But we'll also let you know if we can legally do so.